Group Director of Research - Paul Hudson Paul
heads a multi-skilled team that includes statisticians, research
consultants, qualitative experts, IT experts and project managers.
He has extensive business and analysis experience and has
been a key member of the team for 4 years. He previously worked
for a global confectionery manufacturer after achieving a
first class honours degree in Business Administration at Lancaster
University.
During his time at Teleconomy he has been responsible for
a number of major research projects that have used many different
methodologies to explore the 'customer relationship experience',
combining focus groups, perception surveys and benchmarking.
Frequent use of all of these methodologies within the area
of call centres have been made. Through his work, he has developed
a reputation for efficient, high quality work produced to
strict deadlines.
Paul has written a number
of articles for the Teleconomy Newsletter, our
monthly FREE electronic newsletter. Use the links
below to read a selection of articles:
Paul
heads a multi-skilled team that includes statisticians, research
consultants, qualitative experts, IT experts and project managers.
He has extensive business and analysis experience and has
been a key member of the team for 4 years. He previously worked
for a global confectionery manufacturer after achieving a
first class honours degree in Business Administration at Lancaster
University.