The primary focus of our research is to understand more about how customer relationships are built through interactive media. Our tailored research and consultancy includes:

Bespoke consumer measurement satisfaction surveys
Teleconomy were contacted by the British Tourist Authority to provide strategic and tactical development to their worldwide CRM strategy...

Bespoke Customer Contact System
Teleconomy were able to measure dealership performance and provided a unique feedback loop to help dealerships immediately improve their service...

Examine website sales effectiveness and benchmark performance
The surveys gave the company the unique opportunity to have a quantifiable analysis of consumer expectations, and see how different elements of the site measured up, such as navigation versus content...

Analyse consumer behaviour and its relationship to interactive television
Music Choice used Teleconomy to create a tailored framework of questions designed to better develop a unique proposition based on customer needs..

Develop statistical measurement service to benchmark contact points
Test and measure the current performance levels through mystery shopping three communication channels to Westminster City Council

Click here to see a list of some of our clients...