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Issue 7
The Waves and William James
Creating Customer Touchpoints
The Impermanence of Life
  MRA update


MRA Update

Diary Dates: -

26.03.03 Joint event between Wave Crest Alliance and the London Business School Futures Media Forum on Digital Radio at the London Business School
29.04.03 Wave Crest Alliance Spring Event at Henley Management College
09.10.03 Wave Crest Alliance Autumn Event at Henley Management College

News
The Media Research Alliance was closed to new members on December 31st, 2002. Agreement has been reached with Henley Management College for MRA members to be the founding community of our joint initiative ‘The Wave Crest Alliance’. The changes reflect the input from members on what they most valued and wanted from membership.

The Wave Crest Alliance will continue to be research-based and aims to bring together understanding and insight into changes and complexity surrounding both internal and external organisation relationships. It will look externally at both physical and virtual channels to market, i.e. CRM issues, but also include consideration of purchasing and procurement, whilst internally it explores how organisations structure themselves to meet new challenges and changes. The Alliance is structured to provide practical opportunities for considering the strategic implications of the insights provided.

There will still be a quarterly output of research, but the format will be in a more accessible style and will utilise the extensive academic links available through Henley to make available more leading edge academic thinking – see ‘Wave Crest Journal’
Wave Crest Alliance Events
There will be two full day events per year, both consisting of a morning with guest speakers - including both academics and practitioners. The afternoon is in workshop format using a case study presentation to discuss implications for individual businesses. These events will be held in the conducive atmosphere of Henley Management College.

29.04.03 The Spring event will be around - 'Emerging Trends in Consumer Behaviour' this covers the broad environment including physical i.e. more than virtual channels). This first event will include the original research findings from the brand project.

09.10.03 The Autumn event will be around - 'Media and Consumer Interaction – Organisation Structure and Process implications'.

The days will be informed by Teleconomy research activity and members may suggest topics and themes for the Journal and Event Days.
There will also be an annual London Briefing Event, such as the LBS event on Digital Radio due on 26.03.02, for which you should have received your invitation.

Wave Crest Journal

The Winter Desk Research Output is a ‘special’ brand issue and introduces the new format magazine style. The Wave Crest Journal will provide contemporary analysis and commentary, including articles and academic papers. The Journal presents emerging themes in organisational relationship development in a quarterly, magazine format, delivered electronically to members.

The new style Wave Crest Journal is to be available from the end of February.

Wave Crest Alliance Desk Research Option
Former MRA members are being offered first refusal on an innovative new membership option. A maximum of 20 Wave Crest Alliance members may elect for the Desk Research Option. This gives Wave Crest Alliance members access to Henley Management College Desk Research Capability for the equivalent of approximately 10 days desk research during the year of membership for a premium of £1,000.

The year in which this facility is available would normally be the same as the period of membership of the Wave Crest Alliance, but for MRA members due to renew from May onwards, a pro rata arrangement to link to their normal renewal point can be accommodated. There is no facility to ‘carry over’ unused time at the end of the year. Additional desk research time can be negotiated beyond the 10 days, for an additional, but similarly discounted, fee. This facility is available on a first come, first served basis.

MRA members may still access the MRA desk research archive on the web-site until December 2003 (subject to holding a valid membership). To access this from the new site click here.

MRA@teleconomy.com
If you have any feedback to offer, ideas or suggestions for the alliance, or queries on any aspect of the MRA/Wave Crest Alliance, please contact MRA@teleconomy.com or call 01524 382000.


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